Returns & Refunds
Business Portal
Return Window
30 days
from date of delivery
Unused, in original packaging with all accessories
How to Return an Item
Submit a return request through your account portal with your original purchase order number. A Market Express fulfillment specialist will issue an RMA (Return Merchandise Authorization) within 2 business days.
Refunds
Method:Original payment method or account credit (your choice)
Timeline:5–10 business days after we receive the return
Restocking:A 15% restocking fee may apply to items returned after 15 days or not in original packaging.
Non-Returnable Items
- ✕Custom or made-to-order items
- ✕Hazardous materials
- ✕Software licenses once activated
- ✕Items marked "Final Sale"
Vendor Guarantee
All Market Express vendors are vetted. If an item arrives defective or not as described, we cover the return shipping at no cost to you.