How can we help?
Fulfillment Support for Business Portal. Typically responds within 1 business day.
Frequently Asked Questions
How do I track my order?
Log in to your account and visit the Orders page. Each order shows real-time tracking information once it ships. You will also receive an email with tracking details.
How do I return an item?
Start a return from the Orders page or visit our Returns & Refunds page. You'll receive an RMA number and prepaid return label by email within 2 business days.
When will I be charged?
Your payment method is charged when your order ships. For split shipments, you are charged per shipment.
How do I update my billing or shipping address?
Visit Account → Settings → Addresses to add, edit, or remove addresses. Changes apply to future orders only.
A product arrived damaged. What should I do?
Contact us within 5 business days of delivery. Take photos of the damage and include them in your support request. We will arrange a replacement or refund at no cost to you.
Can I get a quote or bulk pricing?
Yes — on any product page click "Request a Quote" to reach the vendor directly. Bulk pricing is available for orders above the MOQ shown on each product.
Do you support Net-30 or Net-60 invoicing?
Payment terms vary by vendor. Contact the vendor through the RFQ form or email ar@marketexpres.us to discuss terms for your account.
How do I add multiple users to my business account?
Account owners can invite team members under Account → Team Management. Role options: Owner, Admin, Purchaser, Viewer.
Contact Us
+1-725-281-8660
Mon–Fri 8am–6pm PT
support@marketexpres.us
Response within 1 business day
Available Mon–Fri 8am–6pm PT
Vendor Quality Promise
All vendors on Market Express are verified. If a product doesn't meet your expectations, our published return policy applies.